Mary Mediatrix Medical Center (Org ID: mediatrix)
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Create AI Agent

Configure a new AI agent for your channel

Start from

1

Details

Internal name for your team — not shown to patients.

Each channel can only have one agent.

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2

Persona

How the AI introduces itself to patients.

How the agent introduces itself to patients.

Used in greetings and messages patients see.

English

Languages the agent may respond in. Select All languages to support every language automatically.

Collect consent from patient

When on, the agent sends a consent message before responding to patients. Turn off if your workspace already collects consent elsewhere.

Available placeholders: {agentName} {hospitalName}
Preview:
“Hi! My name is Mira from Mary Mediatrix Medical Center. I'd like to start by obtaining your consent to discuss your private health information here. Please reply with your consent, and then I can help you with your enquiry or schedule an appointment.”
3

Knowledge Base

Subscribe this agent to one or more knowledge base sets. The agent will use these to answer patient questions. Manage Knowledge Base →

0 of 7 selected
Available (7)
4

Scheduling

Subscribe to scheduling rules for calendar and appointment types. Manage Scheduling Rules →

0 of 0 selected
No rules match ""
5

Recommendations

Recommendation logic for agent to suggest to patient. Manage Recommendations →

0 of 0 selected
No flows match ""
6

Handover to Human Agent

Operating hours
Mon, Tue, Wed, Thu, Fri · 08:00–17:00

You can set up message templates in Messaging Templates module.

You can set up message templates in Messaging Templates module.

Send message while awaiting human agent response

If the patient sends another message while waiting for a human agent, send this response.

7

Conversation Resolution

Nudge patient for response

Send a follow-up message if the patient has not responded.

Auto-resolve

Mark a conversation as resolved if the patient does not respond within a set time. If the patient messages again after it has been resolved, a new conversation will open.

8

Customer Satisfaction Rating

Ask patient to rate their experience

When a conversation is resolved, send a rating prompt to the patient.